A red light indicates communication with responders as telecommunicator Madison Linzy works a call during her shift at the Porter County Central Communications office in Valparaiso, Indiana, Friday, April 12, 2024.
The Lowell Post of the Indiana State Police put out a statement Monday honoring their colleagues. “Telecommunicators play a crucial role in emergency response, providing critical assistance during times of distress and uncertainty. They are the calm voice on the other end of the line, guiding callers through emergencies and dispatching the necessary resources to the scene,” it read.
“Right now we don’t get time-and-a-half for holidays. A lot of people here have second jobs because you’ve got to live,” she added. “A lot of us are here for the job. We just love to do it.” Since all trainees receive one-on-one training it’s challenging to train very many new telecommunicators at once. Billy Gilland is currently six months into his training. “We don’t have a set training,” Sandifer explained. “We try to go at their pace.”
After getting her questions answered she puts the caller on hold and dispatches medics. “Sick person. Patient having difficulty walking,” are some of the facts she relays.
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