which was conducted by a team of researchers led by Allison Gabriel of the University of Arizona, found that people who disingenuously hide their feelings – people the study refers to as “surface actors” – could be undermining their odds of success and putting themselves under higher levels of psychological strain than those who don’t.
“Surface acting is faking what you’re displaying to other people. Inside, you may be upset or frustrated, but on the outside, you’re trying to be pleasant or positive.” She continued: “The main takeaway is that deep actors – those who really try to be positive with co-workers – do so for prosocial reasons and reap significant benefits from these efforts.”with “a positive face” at work, with 59% of UK workers saying they have felt emotions at work they didn’t feel they could freely express.
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