Virgin Media remains most complained about broadband and landline provider

Virgin Media has once again topped the rankings of the most complained-about broadband, landline and pay-TV providers

Ofcom publishes complaints data every three months to help people compare providers when they look to shop around, as well as push providers into improving their services.Virgin Media received 20 complaints per 100,000 broadband customers between October and December, an improvement on the 32 per 100,000 recorded in the previous quarter.

Complaints handling was the cause of 43% of customer complaints against Virgin Media, compared with an industry average of 32%. O2 also came top of the list for mobile complaints, receiving seven complaints per 100,000, compared to the second-highest, Three, with four and an industry average of three.

United Kingdom Latest News, United Kingdom Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Virgin Media customers can get paid to watch Disney+ after price hikeAs Disney+ viewers look for a cheaper way to watch, we've found a nifty way to save thanks to Virgin Media.
Source: Daily_Record - 🏆 9. / 89 Read more »

New Ofcom rules to save mobile customers from charges abroadOfcom has revealed new rules - set to be introduced in the UK on October 1, 2024 - aimed at protecting UK mobile customers against roaming charges.
Source: Glasgow_Times - 🏆 76. / 59 Read more »

Virgin Media remains most complained about broadband and landline providerCustomers’ complaints were mainly driven by how their complaints were handled, Ofcom said.
Source: Observer_Owl - 🏆 18. / 72 Read more »

Virgin Media sets up 'smart poles' next to cabinets to boost mobile network capacityNot the best looking street furniture in town
Source: TheRegister - 🏆 67. / 61 Read more »

Progress made on building new homes at former Virgin Media site in NottinghamSignificant progress is being made on the building of nearly 100 new homes at a former Virgin Media site in Nottingham as the project nears completion. Some residents have already moved into the Nottingham Community Housing Association (NCHA) development of 82 homes. The development includes 57 rental properties and 25 shared ownership homes, with work having started in September 2022. It came after Virgin Media left its former office, off Daleside Road between Sneinton and Colwick. The aim was for the project to be completed this spring and photos now show the build is nearing completion. Up to 210 staff had worked at Virgin Media's Diamond Plaza offices, but jobs were transferred and some staff relocated during the transition. Joanne Hill, Assistant Director of Development and Sales, Development at NCHA, previously said: "The response to these affordable new homes has been really positive."
Source: nottslive - 🏆 96. / 52 Read more »

Simple money saving tip to cut internet costs from Virgin Media, Sky and BTCould you be paying less?
Source: Metro Newspaper UK - 🏆 61. / 63 Read more »