She explained: "He’s non-verbal, so he doesn’t really have a way to voice what frustrates him.Despite Andrea claiming she had flown "dozens of times" with Nicco without a problem, she was quickly told by crew that he would not be flying with them.
She claims they said that he was "violent" and were "worried for the safety of [the] other passengers". Andrea tried to explain that his behaviour wouldn't last for long and he wouldn't harm anyone else, but to no avail.: "If a small child had a temper tantrum on the plane and they pulled their mother’s hair, would they get kicked off the airplane? Because that’s exactly what it’s like."
They were then taken off the flight, before being offered Swoop credit for her flight but not Nicco's.Swoop later refunded both tickets, but have not covered her additional costs after being forced to book a last minute flight with Air Canada.
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