Millions of older people being cut off by lack of basic internet skills

Millions of older people could be left behind as more essential services, including healthcare, banking and utilities, move online

Age UK’s new report, Offline and Overlooked, found that 4.7 million over-65s are unable to complete what are considered the eight key tasks to using the internet: being able to turn on devices, enter login details, use settings and controls, open applications, connect to WiFi, open internet browsers, keep passwords secure, and change passwords when prompted to do so.

It has already launched a petition calling for a stop to online being the only option to access services, which has surpassed 50,000 signatures. “The Government should step in and ensure that we can all choose to access and use public services offline – by phone, letter or face to face as appropriate – rather than forcing everyone down a digital route many of us are struggling to navigate, and some of us are unable to navigate at all.”

“As our new report shows, this often leaves them feeling disregarded and disempowered, and the consequences can be serious, severing them from the support they need to stay fit, well and independent.

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