This illustration photo produced in Arlington, Virginia on November 20, 2023, shows a smart phone screen displaying the logo of OpenAI juxtaposed with a screen showing a photo of former OpenAI CEO Sam Altman attending the Asia-Pacific Economic Cooperation Leaders' Week in San Francisco, California, on November 16, 2023.poking satire at the promises of AI highlighted by tech CEOs.
The reality is what we are witnessing through AI is a force that multiplies the pace of structural displacement of labor. As an example, the internet era and globalization enabled US firms to outsource customer support to developing countries such as India, Vietnam, and Thailand at the expense of the middle class in some U.S regions; now, a chatbot developed on an LLM enterprise stack is proving to be more/equally effective as humans in the customer support making them redundant.
The second argument is that the overall promise of AI in areas such as education and research more than ethically compensates for the negative impact on society through job losses. This argument is made by the founder/investor community, who quickly point out the tech marvels of the internet boom, such as smartphones, and its impact on connecting billions in emerging economies such as India.
This brings me to the uncomfortable truth of accepting our responsibility as AI founders to decide the course of this transformation along with the governments. Our obsession with profitability has often led us to focus more on applications such as creating more intelligent chatbots to replace customer support or sales reps rather than the most challenging yet purposeful problems for humanity, such as improving productivity for smallholder farmers in the developing world or solving cancer.
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