Holiday lettings firm reverses no-refund policy

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Regulators got a 'significant proportion' of complaints about the firm behind Hoseasons and Cottages.com.

"The CMA's Covid-19 Taskforce has so far received around 4,500 reports about UK holiday rental companies, with complaints about Vacation Rentals making up a significant proportion of those reports.

There are plenty of others which have been reluctant to pay full refunds, in some cases arguing that they are simply the agents and should not be liable. Other lettings firms would face now face"further scrutiny", said the CMA. Despite consumer law on refunds being clear, the regulator said other holiday lets firms had not yet agreed to do the same as Vacation Rentals.

 

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Got excited because I thought it was going to refer to Parkdean Resorts. 😔

Let’s also not forget the thousands of students primestudentliving are demanding FULL rent from for properties empty since March. It’s disgraceful. Prime_Student Conservatives

if you want to hear the story of how TUIUK has dealt with our cancellation and the fight we are having since March to get anywhere I am happy to talk to you. And there is many how wanna talk to you

Shameful 😏

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