Barclays debanked our tennis club - £120 compensation isn't enough: CRANE ON THE CASE

Security checks and change of address led to club's bank account being closed. Treasurer is unhappy with the £120 redress offered by the bank. Had a problem with a company? Email:I'm a keen lawn tennis player and the treasurer of my local club. In summer 2023, the club was contacted by Barclays as it said we needed to go through some 'know your customer' security checks.

Ruled out: This tennis club saw its bank account closed by Barclays, and it took 41 days for it to be opened again leaving it with various problems CRANE ON THE CASE Our weekly column sees This is Money consumer expert Helen Crane tackle reader problems and shine the light on companies doing both good and bad.

The club held £62,000 with Barclays, part in a current account and part in savings. The money mostly comes from members' dues and is used to pay for the maintenance of the courts and club house, as well as utility bills. Called out: P.H was not happy with the call centre staff he spoke to at Barclays, and is asking for additional compensation

This offer worried you as, like many club and charity accounts, the mandate has joint signatories to guard against mis-management of funds. This means money shouldn't be allowed to be taken out unless you, and the club's president, approve it. I pushed Barclays on its offer and it has now agreed to pay you a £500 redress payment, plus £445 in compensatory interest for the period the account was closed.

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