Tengah resident Julie Tan had to delay renovating her new flat for more than half a month, as the centralised cooling system was not yet installed when she collected the keys to her five-room unit in November. Ms Tan, 49, said she was shocked when SP Group, which manages the cooling system in Tengah town, told her that it was unable to complete the installation of the system in time.
She had approached the utilities firm at its customer service centre at the HDB Hub in Toa Payoh on Nov 27, after collecting her keys that day, as she was wondering why she was not yet asked to pay for the installation. “They said the installation would take another two to four weeks. We were hoping to move in before Chinese New Year, but it has to be delayed as we can start renovation only after it is installed,” the accounts executive told The Straits Times on Dec 13. ST knows of at least seven Tengah households in one block in the Plantation Acres project that are affecte
Tengah Resident Delay Renovating Flat Cooling System Installation
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