The owner and operator of several key public transport infrastructure and facilities in Malaysia, such as the MRT, LRT, monorail, Sunway bus rapid transit, and a large fleet of stage coaches under its Rapid KL brand, said it is committed to enhance its customers’ experience when using its network.
Dr Wee emphasised that a robust maintenance culture goes hand in hand with ensuring high levels of customer satisfaction. “Akses includes self-appraisals by station and facility managers on its 147 train stations and 10 bus hubs every quarter, looking into things like cleanliness, lighting, signage, as well as lifts and escalators, among others,” said Dr Wee.
Dr Wee said to raise the bar higher, Prasarana had rolled out what it called its Mystery Shopper Programme, where selected public transport users were asked to “audit the station managers”.
Are you kidding or is it GE15 promotion?
Escalators
CareerPrasarana hello just look at yr own FB and Twitter pages lah bodoh
Shit transport
Went into its website. No indication about this auditor matter.
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