Tour agencies sometimes get a bad rep, and customers who still seek their services are truly risk-takers.
However, the tour agent appeared irritated because he felt Jess asked too many questions and asked what her race was. Jess, shocked by the question, asked him what’s the relevance. To this, the tour agent said only Indian customers initially ask many “silly” questions but will not respond near the end of the conversation.
In another post, a screenshot showed the tour agent’s written apology to Jess for his poor customer service on Whatsapp. He also claimed he wasn’t a racist as he has Chinese and Indian friends.
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