SINGAPORE, Nov 1 — Grab is making tweaks to how drivers are compensated in what the platform operator said will be a fairer system, adding that passenger fares will be unaffected.
The change will mean drivers are compensated based on the effort they put in to pick up their passengers, it said.“The new driver fare structure is applicable to all services except for GrabShare, Hire, Standard Taxi, GrabHitch and GrabCoach services,” it added. The tech company said on its website that there will be no change to how passenger fares are calculated.The existing fare structure is based on the time and distance travelled between a passenger’s pick-up and drop-off points — not taking into account the distance travelled by a driver from his current location to pick up the passenger.
This variable Grab service fee allows driver-partners to be fairly compensated for their effort to complete every booking without impacting passenger fares, it said. TODAY understands that during the new driver fare structure pilots, the Grab service fee was observed to range between -10 per cent and 25 per cent.
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