Ejen pengembaraan dan operator pelancongan bersedia menjelaskan dan membantu pengguna tetapi panik yang timbul disebabkan jangkitan Covid-19, turut menyebabkan ramai pelanggan menuntut pembayaran penuh, juga mendapatkan tindakan undang-undang. – Gambar fail The Malaysian Insight, 8 Mac, 2020.
PERSATUAN Ejen-Ejen Pelancongan dan Pengembaraan Malaysia meminta pembekal perkhidmatan pelancongan, terutamanya syarikat penerbangan dan hotel, mengenepikan caj pembatalan biasa, bagi mengelakkan ejen pelancongan mengalami kerugian berganda, berikutan pembatalan atau menunda percutian akibat Covid-19.
Presiden Matta Tan Kok Liang dalam satu kenyataan berkata pembatalan yang berlaku baru-baru ini menyebabkan operator pelancongan menanggung kerugian yang dianggarkan berjumlah RM500 juta yang telah dikutip daripada pelanggan, untuk pakej pelancongan selepas bulan Februari. Bermula July 2018, akses bagi laporan penuh hanya untuk anda yang melanggan. Daftar sekarang dan nikmati satu minggu akses percuma!
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