Gangguan kaunter imigresen di klia2 semalam mencetuskan kemarahan AirAsia dan AirAsiaX, MAHB hari ini berkata ia kes terpencil. – Gambar fail The Malaysian Insight, 18 Oktober, 2019.
Barisan panjang itu menyebabkan penumpang terpaksa menunggu hampir dua jam, mencetuskan kemarahan syarikat penerbangan murah itu dan para penumpang. Berdasarkan pemerhatiannya, MAHB menjelaskan, penggunaan kaunter imigresen berada pada tahap 70% ketika situasi luar biasa itu berlaku. “Kami mengakui wujud kekangan tertentu dihadapi imigresen dan ketika mereka berusaha meningkatkan sumber, lapangan terbang akan mencari jalan meningkatkan pengalaman penumpang dengan mengurangkan kesesakan di kawasan itu,” katanya.
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