Martin starts out by apologising for “another tale of telecoms woe”. His issue is with Sky’s broadband.
He says he has two young children with autism spectrum disorder, and the family uses ICT for a lot of their therapies that are unavailable elsewhere and for educational tools. “Of course, during this damned pandemic, we have become solely reliant on online as the HSE early intervention services and schools closed. In addition, our house has become the workplace with more Zooming, Teamsing and Skyping than anyone would want.
He says he pointed out that his contract says that he “should expect to receive the normally available or the average download speed” but he says that in response Sky repeated that it would do no more. He says Sky should have written to him “if there was any intention to make the reduced active line speed permanent”. He says that changes as a result of third-party reasons are covered in his contract but says it “is on the basis that they will restore the services as quickly as we reasonably can. Instead I have been told that they will do nothing.
Source: News Formal (newsformal.com)
Sky are a Rip off shop around if you have sky broadband there packages are purposely complex and designed to hit you hard if you want a full package.
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