Thames Water accused of ignoring warnings after hundreds in Surrey endure days without water

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Lib Dem councillor calls for company to be fined over the incident

The desiccated bed of the River Mole by Pressforward Bridge, Surrey, as dry weather and hot temperatures continue.The desiccated bed of the River Mole by Pressforward Bridge, Surrey, as dry weather and hot temperatures continue.Thameshas been accused of repeatedly ignoring warnings about cuts to supplies and burst pipes in Surrey where hundreds of households had to endure three days without tap water at the height of this weekend’s heatwave.

By Sunday morning up to 1,000 homes began a third day without water. Supplies were restored to up to 9,000 homes, but many households still complained about low water pressure. “We’re completely exasperated,” she said. “We had a period last summer when there was just bottled water. We had no water in February during the storm, we had no water in the previous hot period at the beginning of July. And now another hot spell and we have no water.

Townsend wrote to Sarah Bentley, the chief executive of Thames Water, in July after a previous interruption in supply. The letter, seen by the Guardian, accused the company of taking months, and in some cases years, to repair burst pipes and said it reneged on a public commitment to provide residents with updates on water supplies.A statement from Thames Water said: “Netley Mill water treatment works is now back in service and supply is gradually being restored to the local network.

 

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