Australians are making fewer complaints about their phone and internet services but, when things go wrong, they're taking longer to be rectified, according to new data from the Telecommunications Industry Ombudsman.
"The volume of complaints coming back to us unresolved shows an emerging picture of complexity in technical and small-business issues," Ombudsman Judi Jones said in a statement, noting that special teams had been formed to handle those escalated complaints.Of all the complaints, 85.3 per cent were from residential consumers, the remainder were from small business.
"With more than half of Australian premises now connected to the network, and the build nine months away from completion, we remain committed to ensuring Australians have a good experience," he said.
Source: Tech Daily Report (techdailyreport.net)
Maybe people just gave up. The shit's FUBAR'd.
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