Telecommunications giant Optus has been fined $6.4 million for sending nearly 140,000 people an email that falsely warned their home broadband services would be"disconnected very soon".The consumer watchdog described Optus's conduct as an"extremely bad" attempt to win new broadband customers
The Australian Competition and Consumer Commission took Optus to court after it sent the email to 138,988 of its mobile customers in May last year. In a statement, Optus said the issue occurred when a marketing email was"mistakenly sent to customers in May 2018 about the disconnection of their broadband service".
He said the nationwide change to the NBN was a confusing period for many Australian consumers because they needed to change their telecommunications arrangements.
needs a new BOD
Fines only cost customers and citizens, it will not change their behaviour until actual consequences are in place for people that carry out and approve these policies and thieving practices optus auspol abcnews
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