A man who lost his bride-to-be in a car crash has been threatened with a lawsuit after demanding a refund for the videography booked for their ill-fated wedding day.
Justin Montney was forced to cancel his wedding after his 22-year-old fiancé Alexis Wyatt died in February. Mr Montney said videography company Copper Stallion Media refused to refund of the $2,700 deposit, despite the tragic circumstances.The company said the deposit was non-refundable. When the groom persisted, they not only refused a refund, but threatened to sue him, Mr Montney told local media.
"We replied and expressed our sympathy and explained to him that all of our wedding contracts are non-refundable," Copper Stallion Media said. "He kept emailing us trying to get a refund and we kept reiterating that the contract is non-refundable.
This company can no longer perform the task they were contracted to do. Morally bereft to make it difficult. Virus or illness is one thing however death would normally entitle you to a refund without a battle.
I could NEVER keep a deposit in a situation like this, truly heartless 😢
Yes that is the way it is
Heartless
EVERY CANCELLATION HAS A STORY BUT The death of his fiancé is heartbreaking - who ever looks after the marketing for the videographer hasn’t played this very well at all. NEGATIVE PRESS is going to cost you so much more in the long run!
Same people bashing Celest Barber for not reading the ‘small print’ are jumping to this guys aid even though the small print says non refundable.
Has every up coming bride and groom caught that business name? Make a note.
I notice you ignored the claim the video company made that their videographer then committed suicide due to online bullying, not admitting that she committed suicide 2 years before the contract!
Mate, I'm in the travel game... We paid back fares to clients out of our own pockets for nonrefundables... This company has just sealed thier own fate in wet cement...
Totally understand that there is a contract but considering the very sad circumstances surely there would be some understanding & sympathy towards this poor young man. Shame on you & your business
husband askr for refund? haha. him clown.
That is disgusting, have a heart, hope no one else uses that company. 😡
Free publicity
If he was human he would refund !
This bad publicity will probably cost him a whole lot more money than simply returning the customer's deposit.
Appreciate their is a contract but how about showing some decency for a grieving fellow & give back the deposit. Their website says they r fully booked till Jan 2022 so 2,700 wld not break them. Seems cold & heartless well deserving of a bad review
Great career move in a receding economy 👍👍👍
Outrage porn.
As sad as it is they are binding contracts. There would be all manner of reasons why people cancel.
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