One customer devastated by the news is Vanessa Churchas, who has now lost $20,000 she borrowed from her in-laws for a family trip to the US.A Current Affair.
The young couple handed over their savings to STA Travel and like so many others they have now spent months pushing for a refund after COVID-19 caused the cancellation of their travel plans. "I have emailed their head office, we were on hold for five hours yesterday to them and just nothing, literally nothing."
Insolvency Lawyer Michael Lalji from Shine Lawyers says that it is is often the end of the road for customers once a company goes into administration. "Customers who've lost 10, 20, $35,000 are typically going to receive very little of their money back in either a liquidation or deed of company arrangement."
The collapse of STA Travel in Australia and NZ is certainly related to trading conditions caused by the pandemic, and has been preceded by its Swiss holding company recently filing for insolvency.
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