updates from two well-known retailers regarding the losses associated with challenging ERP implementations have starkly highlighted how South African businesses are squandering billions on large ERP projects.
Some businesses, after a prolonged period of trying without tangible results, decide to ‘call it quits’ To illustrate this, let’s consider an 18-month implementation project. It is usually around a third of the way, six months, that noticeable delays and escalating costs are experienced. There are many reasons for this. One of the most common is that additional requirements are often picked up within the first six months that were not in scope for the RFP. Having scoped for a particular project scope, this now creates the need to charge for changed scope and/or requirements.
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