Vodacom’s big reputational problem with fibre

New research by Analytico revealed that Vodacom ’s fibre services are suffering from a poor reputation, lagging far behind competitors like Openserve and Vumatel .

Vodacom CEO Shameel Joosub said in 2014 that Vodacom was increasing its investment in fibre-to-the-home and fibre-to-the-business. Fast-forward a decade, and Vodacom failed to realise its dream of capturing a large share of the South African fibre market.Instead, Vodacom penned a deal with Remgro to acquire up to 40% of Maziv, which owns Vumatel and DFA.

Remgro and CIVH remain committed to the transaction and are currently engaged in hearings at the Competition Tribunal defending the deal.A recent survey from Analytico revealed that South African businesses and consumers do not trust Vodacom’s fibre network or pricing. The survey revealed that 41% of users think Openserve has the best fibre network, followed by Vumatel at 23% and Metrofibre at 10%.

Openserve Remgro Shameel Joosub Vodacom Vumatel Fibre

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