Former Uber CEO Travis Kalanick saw Thuan Pham staying with the company as 'a betrayal'. Picture: GETTY IMAGES
The war ended with Pham’s resignation last month as Uber faces a new and protracted crisis brought on by the coronavirus pandemic. In his first interview since stepping down, Pham described “battle scars” from his time at Uber. He said his decision to stay at the company after Kalanick’s exit drove a wedge between them that remains to this day. Pham now walks away from Uber with concern over the company’s autonomous-driving strategy.
Uber, like the rest of the travel industry, has been hit hard by the virus. The pandemic decimated the ride-hailing business and left millions of drivers without an essential source of income. Uber’s food delivery unit, Uber Eats, is an exception, and demand has risen. The company is now in talks with Grubhub about a potential acquisition that would create the largest food delivery operation in the US.
When Pham joined Uber in 2013, the company was doing 30,000 rides a day and quickly outgrowing its technical capacity, resulting frequent system crashes. Pham’s first job was to architect an entirely new infrastructure. Then Kalanick wanted him to make it work in China. The company’s domineering co-founder gave the team a two-month deadline.
By 2017, any quirky charm associated with Uber’s methods turned noxious. Pham professed ignorance of the many scandals that would draw unfavourable headlines and the attention of the US justice department. A system used to evade law enforcement called Greyball was adapted without Pham’s knowledge, he said, from technology his team built for special promotions involving on-demand kittens and ice cream.
Pham’s third tour began with the appointment of Dara Khosrowshahi as CEO in 2017. Pham decided he could help Khosrowshahi prepare Uber for a successful initial public offering . He was wrong. It was one of the most disappointing IPOs of 2019, and more than a year later, the shares trade well below the $45 debut price. Pham said he’s betting on Uber in the long term.
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