Uber Eats 'misled' SA on multi-store deliveries – but this township app has figured it out | Businessinsider

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Uber Eats doesn't offer food from different restaurants in a single order, even though it recently misled South Africans into believing it does, ruled the country's Ad board. Meanwhile, Hammanskraal is enjoying multi-store deliveries over weekends.

Uber Eats in South Africa can't deliver food from different outlets in a single order, despite its recent television commercial making it seem as though it could, ruled the country's Advertising Regulatory Board.

That gave the impression that Uber Eats users can get food from multiple outlets delivered as part of a single order,. In reality, Uber Eats only allows users to order from one outlet at a time. The food delivery platform was instructed to remove or amend its misleading television commercial. "I looked at our app, and I saw a loophole that makes it possible for us to do this without any further development or changes to the current app."

"It was massive on the day, and I was shocked [realising] people were willing to pay a R15 service fee [for the multi-store delivery service]. We ran it for the whole month, including the other townships we operate in, we did the Friday combos in all those areas," said Mogajane. "You can't do that on Uber Eats or Mr D… and I think it's something that they will do in the future, it's just that their tech is complicated," said Mogajane

 

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