Top ICT tenders: RAF to outsource contact centre

National and provincial government’s 2024/25 financial year is off to a slow start for the ICT industry, with the last three weeks offering little for the sector to get excited about.

“A key intervention has been the launch of the RAF contact centre, which provides a platform for RAF claimants to have access to their claims information without having to solely rely on their legal representatives. The platform also allows claimants the opportunity to verify the payments made by the RAF to their legal representatives,” it said in a statement released yesterday.

The desired solution should “improve the reputation of the among the citizenry through timeous and quality response to enquiries, queries and complaints”. This includes improving accessibility to its services to a wider range of customers and in all 11 official languages. The agency is also advertising for a service provider for the replacement of 13 customer premises edge routers at its offices, and maintenance and support. All routers require a minimum throughput of 100Mbps, except for two routers for Erasmuskloof, which require 1gig Mbps.

The Companies and Intellectual Property Commission invites service providers to submit proposals for the provision of managed print services. The commission notes it is a transaction-based organisation with high volume printing needs. Unexpected printer and scanner breakdowns could result in operational complications and service delivery standards not being met by the CIPC and its employees.

ICT Tenders State Information Technology Agency SITA Road Accident Fund RAF National Consumer Commission Companies And Intellectual Property Commission Passenger Rail Agency Of South Africa Prasa Eskom Council For Scientific And Industrial Research

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