Consumers can learn from car complaints used as case studies in the latest annual report of the
The dealer replaced the brakes, but a week later smoke and fumes came from the car. The consumer returned it to the dealer, where a fuel leak on the engine was discovered and repaired. When he then took it for a test drive the warning lights were gone, but it was still struggling to change gears. The gearbox specialist stated that the gearbox was faulty, there was a “TCM internal error” and that the gearshift solenoid was stuck. The dealer also confirmed that the car was driven for approximately 655 kilometres from 22 January 2022 until the failure occurred.
A consumer who bought a used 2010 model car in 2021 says it was problematic from the start, and she heard a noise emanating from the vehicle after driving it for a month. In terms of Section 56 of the CPA, all repair work has a six-month implied warranty and the consumer may return the goods to the supplier, without penalty and at the supplier’s risk and expense.
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