Are you a seasoned Technical Support Manager with a passion for leading high-performing teams in the ISP industry? We are looking for a dynamic and experienced professional to helm our clients’ technical support department, drive exceptional customer service, and enhance their support processes and procedures, with exceptional knowledge of networking principles in the wireless industry.Bachelor’s degree in Information Technology, Computer Science, or related field.
Customer Support Excellence: Maintain a customer-centric approach by ensuring prompt and effective resolution of customer inquiries, technical issues, and service requests, while maintaining a high level of customer satisfaction. Performance Monitoring: Implement key performance indicators and metrics to monitor the performance of the technical support team, track progress, identify areas for improvement, and drive accountability.
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