As South African telecommunications companies grapple with significant challenges, hope is on the horizon. Recent reports highlighted woes as telecommunications giants were left reeling from the effects of load shedding on infrastructural maintenance, and the rising cost of living bringing about a more frugal consumer.In 2023 alone, telecommunications companies were expected to spend over R1,1-billion on diesel to keep generators running.
Fundamental issues underlying this outlook, according to our report, are large IT maintenance and operational costs, as well as slow and expensive new-service creation. Fundamentally, transformation begins with a strong digital core, powered by cloud, data and AI, open technology architectures and interoperability. According to our Reinvention in the Age of Generative AI report, some CSPs are way ahead of the curve. The report shows that a small number of companies called “Reinventors” have established a digital core as a primary source of competitive advantage and met the high bar of building the capability for continuous reinvention.
Key challenges for these firms include organisational-wide change management, budget constraints, and cultural resistance. Collaboration between business and IT teams is crucial to navigating these challenges effectively and minimising disruptions to customer services. Leveraging AI-powered decision engines fuelled by foundational data products enables a myriad of data-driven use cases. Establishing an innovation factory facilitates the continuous identification, incubation, and scaling of these use cases, driving both automated operations and the development of new business models and revenue streams through automation and actionable insights.
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