PROVIDE Desktop hardware and software support to end-users as your strong technical skills as a Support Engineer is wanted by a dynamic Internet Service & Network Specialist to join its Durban division. Applicants will need a Diploma in Information Technology or be Certified in A+ or N+ with the ability to analyse and solve common and complex computer problems through reasoning, troubleshooting and innovative thinking by following a process of elimination.
Update all ITSM calls timeously with a complete audit trail of actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality levels according to of the company’ business standards, processes, and procedures.Ability to analyse and solve common and complex computer problems through reasoning, troubleshooting and innovative thinking by following a process of elimination.Must be punctual, disciplined and dedicated to effectively execute job requirements.
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