July 1 marks the first anniversary of the coming into effect of the Guidelines for Competition in the SA Automotive Aftermarket. While there is still a lot of progress to be made, Kate Elliott, CEO of Right to Repair SA, says significant progress has been made over the last 12 months making the automotive aftermarket a fairer place to do business.
“What’s most important is service excellence. Qualified mechanics with good workshops and access to technical information can service any vehicle. This applies to dealers as much as it does to independent workshops,” she says. “What we would like to see going forward is consumers feeling empowered to stand up for their rights. We would like to remind consumers that they have the power and the backing of the Competition Commission and organisations such as ourselves.” Giving consumers more choice is after all what the Guidelines have been set out to do.
In the situation described above where an OEM declines any part of your warranty, they must be able to provide evidence that failure can be attributed to external negligence for example the work performed by an ISP, the parts/materials used by an ISP, or consumer negligence. She says only then is the OEM entitled to void the relevant section of your warranty. The OEM is not entitled to void your warranty for the simple act of using an ISP or fitting a matching quality part of accessory.
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