Rhodes University said the ombudsman’s role is to create an appropriate channel for the final resolution of complaints involving stakeholders where the existing university structures and processes are deemed by complainants to be inadequate.
“Should it be established that the available university channels have not been thoroughly explored, the ombud will refer complainants back to the university,” Rhodes said. “On the contrary, it seeks to complement and supplement these structures in the interest of administrative justice,” the university said.
Source: Education Headlines (educationheadlines.net)
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