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Ratepayer fury as eThekwini switches to new electricity call centre system

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The reason why residents have been struggling to reach the eThekwini Municipality’s electricity call centre is because the municipality is switching over to a new system. DailyNewsSA

On Saturday, the municipality had issued a statement on its social media platforms alerting the public that the city would be embarking on a major upgrade at the electricity call centre.

On Wednesday, DA caucus leader Nicole Graham said the information they received from the electricity department was that the system transfer would only happen later on in the year. “Hopefully the new system will be more functional and user-friendly. Although upgrading the call centre is vitally important, I don’t know how much it is actually going to improve the service delivery,” said Hegter.Hegter was concerned about the cost to the city because of its current financial situation.

 

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DailyNewsSA Lies! I personally know people who work there and have said that ignorant dumb morons of staff walk past ringing phones all day cos they incompetent and are in a job based on racist apartheid policies... Truestory

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