Presidency plans cellphone app to complement hotline service to public

"We want to broaden the space of interacting with our people. The new application will also allow people to follow up on their cases and get progress reports," Siweya said.In the recent past, government said in a statement, a total of 1,470 calls were logged in the system, and of these 1,365 calls were related to the Covid-19 pandemic.

"We came here to check how they [staff] are managing. What we found is that they are compliant with the regulations. Not everyone is at the office. Some are working from home," Siweya said. The hotline, Siweya said, was created as a platform for people to engage with the presidency about issues they needed help to resolve.She said about 90% of the calls received by the hotline had been referred to relevant stakeholders.

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