MTN, Cell C hiked the cost of voice calls - while offering what appeared to be freebies

In the last half of 2018 both MTN and Cell C more than doubled the cost of voice calls on their default plans, a report by regulator Icasa shows.

Those increases were seemingly offset by attractive special offers of 100% and 200% added value in airtime respectively. But a review of Icasa's numbers show that MTN customers were still paying more to make phone calls, and Cell C customers would have to make a lot of calls to other Cell C customers in order to see a benefit – of 12%.

In November 2018 MTN introduced a new default plan for new pre-paid customers, first called MTN Base 2 and later renamed to MTN Connect, in the tariff category Icasa defines as"flat-rate tariffs".

Source: Entertainment Trends (entertainmenttrends.net)

BISouthAfrica May favor the youngsters, but us oldies just want a simple system that is not too pricey. Time to look around at other offers.

BISouthAfrica Don't punish them, it discourage investor confidence !

BISouthAfrica MTN is no longer the same company, only interested in turning a profit. Customer comes last. Customer services is useless, they really dont value their customer base.

BISouthAfrica I once raised this issue with MTN and they ignored me. They offer free airtime only to take all your remaining airtime in less than 10 minutes. Call/use R6 and get R55 free. If you are left with R100, it will all go with R55 freebies!

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