The government departments said the need to maintain social distancing meant fewer staff were on duty and queues had to be kept outside, making the service appear worse than it was.
After Sunday Times Daily sent him questions, home affairs minister Aaron Motsoaledi approved a temporary extension of operating hours at offices across the country, meaning they will be open from 8am to 5.30pm. While home affairs had implemented an email renewal service for asylum and refugee documents, “our clients have reported long delays in receiving any response, let alone renewed documents”.
Some of the major banks that offer home affairs services, such as ID and passport applications, said they only started processing ID and passports for their clients under lockdown levels 1 and 2. Joanne Isaacs, spokesperson for Nedbank, said five branches in Cape Town, Nelspruit, Johannesburg and Pretoria offered smart ID and passport applications only to clients who applied online.
“This, along with upcoming local government elections and school holidays, has led to an increase in the demand for services.
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The excuse is simple, incompetence!!
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