However, ISPA notes that smaller ISPs scored far above the major players in the space and ISPs should consider partnering with them.
As with ISPs, not all FNOs are equal and the level of service ISPs receive from these organisations can vary wildly between companies. The best FNO to work with, according to ISPs is Metrofibre which scored high across all metrics including technical proficiency, business processes and communications. Interestingly, Openserve was the top scorer in reliability according to a large number of ISPs. Octotel scored the highest in terms of support.
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