Leadership beyond the crisis

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Navigating the next phase of a transformational technology strategy in business

“The speed at which the first wave arrived caught many unaware. It required clarity of thought and speedy, confident decision-making to stabilise critical infrastructure, as well as the systems and processes. New systems and tech were put in place almost overnight, and they did the first, vital job of keeping companies on course as much as possible.

Continual investment in self-service, automation and artificial intelligence, aggressive migration to optimal cloud infrastructure to plan for multi-cloud approaches, reviews of cybersecurity systems, enhancing virtual collaboration, designing new business models through technology, integration of departments and roles – these will be an ongoing reality.

“We have seen a shift in styles of leadership during the pandemic through necessity,” says Bogoshi. “In the beginning, good leaders realised they could not make every decision themselves because things were moving so fast and were so complex on so many levels. Leadership from the top down was just not agile, quick, or flexible enough to handle it all and so there has been a devolution of power.

 

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