KFC has new deal: free food, ‘no questions asked’, if you complain. Here’s how it works. | Businessinsider

KFC has launched a"Taste Guarantee" that, depending on circumstances, can come with a new free meal, a voucher for one later, or your money back.There are a couple of limits; you can only get one refund per order, and in some cases you'll have to return the packaging with uneaten food.

"We are so confident that our products will meet the expected standard and are of good quality, that we are willing to replace or refund your purchase, no questions asked, if you are not entirely satisfied with it,"In a separate statement, it described the offer as a first for the quick-service restaurant industry.

Instead of your cash back, you can ask for the same meal, or a different one, but you'll have to pay the difference if your new meal is more expensive than the one you originally bought. "As you will no longer be on the premises when discovering your dissatisfaction, and should you not wish to go back to the store to return the product for a replacement or refund, then in such a case you may report your complaint either telephonically or by email through the customer care centre on 0860 100222 or kfccustomercare@dsg.co.za," says KFC.

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BISouthAfrica Not KFCSA 😂😂. I filed a complaint about their food a year ago and all I got was ' We will investigate'. Leopards dont change their spots. You will complain but forget about getting your money back or free meal.

Something tells me this is not the whole story.

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