The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities:Install, configure and support all Microsoft and other application software.General troubleshooting on all IT related equipment.Respond to and resolve support calls via remote connection.Compile server and networking configuration documentation for client sites.Identify possible risks or problems and remediation thereof.
Assist with management of the support team and provide 2nd line escalation for technical issues .International MCSE / MCSA or equivalent certificationNetworking and Firewall experience advantageousExcellent understanding of Windows Event logs and how to identify problems.Knowledge of backup solutions like Veeam and other backup applications .
Experience with remote support applications and techniques .Experience with the configuration and administration of Office 365.Excellent knowledge of hardware components and hardware troubleshooting procedures .Good working knowledge of all Microsoft Office applications e.g. Word and Excel.Experience with configuring routers and wireless access points.An organised individual that can work unsupervised and effectively manage time and multiple tasks.
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