How to get a kulula.com or BA refund from Comair

With tens or possibly hundreds of thousands of ticketholders affected by the pending liquidation of Comair, there are a number of options to request and receive a refund, depending on which method you used to book. British Airways ticketholders are able to rely on the Booking with Confidence policy; it is assumed these bookings roll over to Airlink, which already operates under a codeshare agreement with the UK carrier. This is described as a ‘unilateral interline’ agreement.

Those who bought tickets from the airlines or a travel agent are able to “lodge a dispute through the SecureChat feature on the FNB and RMB Private Bank apps”. “To avoid any delays in processing a refund, we encourage our customers to immediately upload a copy of their flight booking confirmation. Customers can chat to a SecureChat agent for further assistance.

These guys are a frigging disgrace!! They screwed us every time we tried to fly!! Manipulated their seating and pricing so they deserve to ne liquidated!! They blocked seats and gave preferential treatment to some clients!!

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