If you’ve been chased from pillar to post trying to claim from your insurer, then you’ll know how tedious insurance claims can be.
“…When a client files a claim on a life insurance policy, they are experiencing a significant life-changing event. The claims process should, therefore, not add to their already stressful situation,” Baboolal said. “Gone are the days when the claims process relied solely on customers submitting claim information. Through strategic partnerships and innovative processes, policyholders now have access to their policy information via the customer portal.
He explained that AI and machine learning also allowed predictive modelling for fraud detection and claims automation.
Source: News Formal (newsformal.com)
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