Home Affairs offline for three weeks over 'technical glitches' | Daily News

Durban - Computers at Home Affairs offices in Durban were offline for more than three weeks, leaving members of the public frustrated as they returned time and again only to be told they could not be helped. Home Affairs spokesperson David Hlabane said the reason their computers were offline was due to an upgrade conducted on the Live Capture System for smart card identity documents and passports.

“However, after the upgrades, there were some technical glitches and the offices were still offline. The offices are back online, although we are still working on stabilising the system following the upgrades,” Hlabane said.Margi de Kock, a pensioner from Morningside, said the Umgeni Road office was offline on March26. On querying the matter, she was told that the system had crashed.

Another hopeful traveller, Prethumb Bechan, 65, said that three weeks ago he got up as early as 5am to go to Home Affairs in Umgeni Road to renew his and his wife’s passports, and to get a smart card ID for her.

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