Home affairs offers limited service under level 2 of lockdown

“During each lockdown level, we analyse the number of people who normally visit our offices and determine which services we can offer safely. At all times, we aim to protect the lives of our employees and citizens while ensuring access to essential services,” home affairs minister Aaron Motsoaledi said at a media conference on Friday.

The department will still not take applications at its offices from people who have lost their IDs and is not issuing passports except in exceptional circumstances, as required for essential services, business and emergencies. It is also not providing any services at refugee centres. Between March 27 and August 21, the department issued 347,787 temporary ID certificates, of which 65,129 have expired. Holders of these expired certificates can go to the department’s offices to apply for smart IDs.Those applying for an ID card or green bar-coded ID document for the first time will have to do so at the department’s offices, as well as those wanting to amend or rectify the personal particulars on their documents.

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