Only about half of citizens globally think governments and public services used digital technology effectively in response to the pandemic, and only a third of people trust local and national governments to respond well in a crisis.The study, which focused on how governments use technology to better meet citizens’ needs, shows there is a broad appetite among citizens for more digitally enabled public services — as long as they have a say in how they are delivered.
But while governments have accelerated the shift towards the digitalisation of public services, they continue to lag behind services provided by the private sector such as online shopping and banking in terms of expected improvements in service provision — though health-care services are viewed more positively.
Though global satisfaction with public services is generally good , overall trust in national and local governments is much lower . The global figures mask significant differences across countries.
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