in the 2023 Kantar BrandZ Most Valuable South African Brands rankings. With an impressive brand value of US$3.4-billion, this is the third time in four years that FNB has won the accolade. This year’s remarkable achievement comes on the back of FNB’s brand refresh last year, which saw it accelerate efforts to lead with integrated advice in helping customers, supported by its digital platform accessed through its reimagined digital interfaces.
FNB CEO Jacques Celliers said: “Being recognised as South Africa’s Most Valuable Brand is a tremendous tribute to the hard work and dedication of our entire FNB family, which includes our customers and staff, and communities where we operate. This honour and many others are not just a reflection of our business success but also demonstrate our impact on individuals, families and businesses through our innovative financial and lifestyle solutions.
FNB’s chief marketing officer, Faye Mfikwe, said: “The evolution of our brand has allowed us to build even better customer relationships because we understand customer needs beyond banking. The step-change is reflected in our marketing communication, which speaks to existing and potential customers in a tone that demonstrates our appreciation of their aspirations.
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