The Commission alleges that Facebook, in the first instance, has decided in or about July 2020 and expressed an ongoing intention to offboard Gov Chat and #LetsTalk, a technology start-up that connects government and citizens, from the WhatsApp Business Application Programming Interface .
The WhatsApp Business API enables medium and large businesses to, among other things, message at scale, makes use of advanced automation, integrations with existing eCommerce, building chatbots and tracking metrics. The GovChat has provided government with unprecedent insight into service delivery issues in real time and provides government with the ability to provide targeted solutions more efficiently.
This is in a context in which WhatsApp Messenger enjoys significant economies of scale and network effects advantages.
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