Enhancing Digital Transformation: Innovations and Obstacles in East Africa

8 Ways To Find The Best Web Design Agencies For Your…by Robert van Breukelen, CEO at Itemate Solutions

ADDIS ABABA, Ethiopia, 2nd May 2024 -/African Media Agency /- In recent years, countries in the eastern and north-eastern African region have launched several exciting initiatives aimed at accelerating the adoption of digital technologies.

Take the example of Tanzania. The country is arguably home to a more mature telco market than Ethiopia, but many citizens still insist on using physical scratch cards for airtime top-ups, instead of the far more convenient digital tokens so prevalent in other markets. There, the telco sector works closely with its dealer network to track scratch card sales and distribution to ensure citizen needs are catered for.

Itemate, for example, has worked closely with telcos throughout Africa to better understand the unique customer and regulatory requirements of each market. These nuances are then adapted into the point of sale that telcos use to ensure the entire sector aligns with government policy and direction.

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