Don't hold your breath for those Mango ticket refunds

What hope is there ofr Mango passengers to get their money back after their flights were cancelled? Well...

2021-08-03 05:48:00 PM

What hope is there ofr Mango passengers to get their money back after their flights were cancelled? Well...

What hope is there ofr Mango passengers to get their money back after their flights were cancelled? Well...

There will be no quick help for consumers who want Mango ticket refunds. Thousands of angry passengers are claiming their money back after their flights were cancelled, and it seems that the provisions of the Consumer Protection Act (CPA) will be of no help to them. Although the CPA provides for refunds due to flight cancellations in section 47, that regulates over-selling and over-booking,  it does not make provision for circumstances where the supplier cannot render a service due to being placed under business rescue. ALSO READ: Mango staff and public enterprises dept meet in court today What does Section...

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There will be no quick help for consumers who want Mango ticket refunds.Thousands of angry passengers are claiming their money back after their flights were cancelled, and it seems that the provisions of the Consumer Protection Act (CPA) will be of no help to them.

Although the CPA provides for refunds due to flight cancellations in section 47, that regulates over-selling and over-booking,  it does not make provision for circumstances where the supplier cannot render a service due to being placed under business rescue. headtopics.com

ALSO READ:What does Section 47say?According to section 47, a supplier must not accept payment for any goods or services if he has no intention to supply the goods or provide the services, or intends to supply goods or services that are materially different from the goods.

If a supplier makes a commitment or accepts a reservation to supply goods or services on a specified date or at a specified time and fails to deliver due to insufficient stock or capacity, and cannot arrange for similar goods or services, he must refund the consumer and compensate the consumer for costs directly linked to his breach of the contract.

However, if the supplier arranged for other goods and services and the consumer refuses to accept it, the supplier can use this as a defence, unless the shortage of stock or capacity is due to circumstances beyond the supplier’s control.ALSO READ:Public Enterprises department didn’t want to save Mango

Chances of getting money backConsumers will obviously have a better chance of getting their money back if Mango goes into business rescue instead of liquidation.If the airline is placed in business rescue, the rescue plan must indicate if consumers will be refunded for cancelled flights. headtopics.com

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If Mango is liquidated, the liquidator will pay the creditors based on a prescribed list, with consumers being last on the list.ALSO READ:Mango mismanagement bordering on criminalNational Consumer CommissionAccording to the National Consumer Commission, it has not received any complaints against Mango airlines regarding refunds for cancelled flights. Usually consumers can complain to the Consumer Goods and Services Ombuds (CGSO) for mediation.

Should this mediation fail, they will be referred to the commission for an investigation. However, in this case, Mango has filed for business rescue or liquidation, and therefore consumers will have to wait for the appointment of the liquidator or business rescue practitioner before communicating with them first.

The only thing consumers can do now is to communicate with the business rescue practitioner or liquidators appointed by the court and submit their claims. Read more: The Citizen News »

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Mango staff and public enterprises dept meet in court todayIn a change to its original stance, the DPE said last week it viewed business rescue as a 'better option than liquidation'. Appreciation from my heart to you Henrymayson4 you're such a wonderful person now we south Africans has hope again about investing and fast withdrawaI , I and my family will invest with your company forever I entrusted shantelll_142 with my money since I took rush of investing my money with her platform, and since then I've recovered all I lost to scams. Get in touch with shantelll_142 and get a good mentorship and safe trading.

Mango customers left frustrated as queries over ticket refunds go unansweredOnce loyal customers are complaining that they wanted a refund or an alternative booking but no one is answering their calls at the customer care centre while e-mails go unanswered.

Don't let unions place us in business rescue - we'll do it ourselves, Mango to ask court | Fin24Mango intends to ask the High Court not to grant an urgent application by three unions to have the low-cost airline placed in business rescue, but to rather allow it to voluntarily do so. | Cartjoff Fin24

Mango customers left frustrated as queries over ticket refunds go unansweredOnce loyal customers are complaining that they wanted a refund or an alternative booking but no one is answering their calls at the customer care centre while e-mails go unanswered.

Man, which way will it go? Battle over low-cost airline gets complicatedUnion, associations don’t believe SAA, Mango and public enterprises are interested in rescuing the airline I never thought of meeting a legit bitcoin trader after been scammed many times at my age but the heavens sent shantelll_142 guided me and help me make a living through bitcoin with my LUNO app , I recommend you to meet her now and also be a beneficiary of good work

Trade unions seek clarity on Mango's future after filing for business rescueThe low-cost South African Airways subsidiary was forced to indefinitely suspend its flights last week due to outstanding payments owed to air traffic navigation services.