There will be no quick help for consumers who want Mango ticket refunds. Thousands of angry passengers are claiming their money back after their flights were cancelled, and it seems that the provisions of the Consumer Protection Act will be of no help to them.
If a supplier makes a commitment or accepts a reservation to supply goods or services on a specified date or at a specified time and fails to deliver due to insufficient stock or capacity, and cannot arrange for similar goods or services, he must refund the consumer and compensate the consumer for costs directly linked to his breach of the contract.
If the airline is placed in business rescue, the rescue plan must indicate if consumers will be refunded for cancelled flights.
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