world of customer service, having the right tools to engage with customers efficiently and effectively is crucial.
Once a call is connected, agents can engage instantly when a prospect answers. Should a call go unanswered, the Power Dialler allows agents to leave a voicemail or send an e-mail, WhatsApp message or SMS effortlessly with just one click. This ensures that prospects are always greeted by a live agent at the onset of the call, significantly increasing the number of meaningful conversations agents can have.is the perfect solution for businesses looking to automate their outbound call processes.
Yaxxa’s robust infrastructure allows for the initiation of between 900 to 1 200 calls per second, with a maximum capacity of 5 000 concurrent calls. Yaxxa’s Omni-Channel Contact Centre Platform offers flexibility in customisation of wrap-up codes and the addition of new codes as needed. Real-time reporting capabilities provide detailed insights into wrap time, idle time, break time, system time and more.
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