If there is good faith commitment to this idea from both the public and private sectors, then our potential for the development and continuous improvement of civic service is without limit.
It is helpful to distinguish between spheres of government – municipal, provincial and national – in terms of how they operate, their mandates and the services they offer to the citizenry, in order to determine how technology can best serve them. I recently travelled to Dubai in the United Arab Emirates and the experience was educational. I filled out a single form electronically before departure and took a selfie, both of which I sent to the travel agent.
In South Africa there are obvious examples of data sitting in silos and structures existing simply to transfer that data manually onward in its journey to where it is ultimately needed. These structures are perfectly suited to automation, which will have significant benefits in terms of cost, accuracy and speed.
But we can make steady, incremental progress towards this goal without leaving behind the implementors, the people. Often these automated systems fail as the implementors are disruptive due to their fear of job security.
Source: Tech Daily Report (techdailyreport.net)
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